1. Debiting details

(a) Maximum amount to be debited: As per your nominated subscription amount.

(b) Frequency of debit: Monthly

(c) First payment date: Within 10 business days

(d) Final payment date: Until notified

2. Definitions

(a) ‘Agreement’ means this Direct Debit Request Service Agreement.

(b) ‘Business Day’ means a day other than a Saturday or a Sunday or a public holiday in Australia.

(c) ‘We/us/our’ means Returned & Services League of Australia (Queensland Branch) ABN 79 902 601 713 trading as Dream Home Art Union.

(d) ‘You/your’ means the person who has made the direct debit service request to which this Agreement relates.

3. You will be advised 14 days in advance of any changes to this Agreement or these direct debit arrangements. If you do not agree to these changes, you may cancel this Agreement by following the procedure outlined in Item 4.

4. For all matters relating to the direct debit arrangements, including to change, pause or cancel your direct debit arrangements, you will need to:

(a) Call our customer information line AUS 1300 775 888 | NZ 0800 450 970 | INT +61 7 3188 0436 and/or

(b) Email our customer service team on enquiries@dreamhomeartunion.com.au and/or

(c) Send written correspondence to Returned & Services League (Queensland Branch) ABN 79 902 601 713 trading as Dream Home Art Union, Locked Bag 4032, Fortitude Valley, Qld 4006 outlining the request/issue and

(d) Allow up to 7 days for changes to take effect.

(e) Any notice will be deemed to have been received on the third banking day after email or posting.

(f) For cancellation of direct debit arrangements, you can also advise your financial institution.

5. Disputes & Resolution: If you believe that there has been an error in debiting your account, please contact us immediately. We will investigate the matter and advise you in writing whether your account has been incorrectly or correctly debited. If we cannot resolve the matter, you can still refer it to your financial institution, which will obtain details from you of the disputed payment and may lodge a claim on your behalf.

6. You should be aware that:

(a) Direct debiting through the Bulk Electronic Clearing System (BECS) is not available on all accounts; and

(b) Account details should be checked against a recent statement from their financial institution. If you are in any doubt, you should check with your financial institution before completing the drawing authority.

7. It is your responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn.

8. If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next working day. If you are in any doubt, please refer to Point 4 for further clarification.

9. If a transaction is unsuccessful, Dream Home Art Union will attempt to reprocess the direct debit and will attempt to contact you to provide you with the details. No fees will be charged for unpaid transactions.

10. All customer records and account details will be kept private and confidential to be disclosed only to the extent required by law or at the request of the customer or financial institution in connection with a claim made of an alleged incorrect or wrongful debit.

11. Privacy: The customer acknowledges and agrees that the Dream Home Art Union may collect the customer’s personal information to sell Art Union tickets and to provide promotional information about upcoming Art Unions and it will comply with the terms of the Dream Home Art Union’s Privacy policy (available at https://dreamhomeartunion.com.au/privacy). We will continue to use your personal information to offer you tickets in the Art Union even after this Agreement comes to an end unless you direct us otherwise.